Clear answers for modern menswear.

After checkout, you should receive an order confirmation at the email address used during purchase. Review the product names, size selections, shipping details, and customer information carefully so support can help quickly if anything needs review.

Please include your order number, the email address used at checkout, the product name, size, color if applicable, and a short description of what you need help with. Complete details make it easier for Velaro support to review your request accurately.

If you need to adjust order information, contact support as soon as possible. Changes cannot be guaranteed once an order has started processing, but the support team can review the request and provide the best available next step.

Yes. Velaro offers free shipping on all products, including T-shirts, polos, dress shirts, casual shirts, hoodies, sweatshirts, sweaters, jeans, chinos, dress pants, shorts, joggers, cargo pants, jackets, coats, blazers, windbreakers, vests, and parkas.

Standard delivery is typically 3-5 business days after the order has been processed and shipped. Delivery timing may vary based on order details, carrier handling, destination, and local conditions.

Review your confirmation details first, then contact support with your order number and the correct information. If the package has already shipped, address changes may be limited by carrier handling, but support can still help review your options.

Eligible items may be returned or exchanged within 30 days. Please contact Velaro support before sending anything back so your request can be reviewed and the correct instructions can be provided.

Returned items should be clean, unworn, unused, and in their original condition with any relevant packaging or product materials included whenever possible. Items showing wear, damage, alteration, or heavy fragrance may not qualify for a standard return or exchange.

Include your order number, customer email, item name, size, reason for the request, and any relevant photos if the item arrived with a visible issue. This helps support review your request with the right context.

Review the product details carefully and compare them with pieces you already wear comfortably. For tops, check chest, shoulder, and length preferences. For pants, consider waist, rise, inseam, thigh room, and the intended fit.

Yes. T-shirts and casual shirts may feel more relaxed, dress shirts and blazers may feel more structured, hoodies and sweaters may allow layering room, and pants may vary by silhouette. Always review the product description before choosing a size.

If you prefer a sharper tailored look, choose the size that best matches your measurements. If you prefer extra room for layering or movement, the larger size may be more comfortable, especially for hoodies, sweaters, jackets, coats, and parkas.

After a successful email subscription, customers receive an automatic 15% sitewide discount. No code is required, and the discount is not limited to a first order unless otherwise stated on the site.

Yes. Selected promotional products may receive an automatic 20% discount when the promotion is active and correctly applied at checkout. No code is required for eligible promotional items.

Discount availability depends on the active promotion and checkout settings. If more than one automatic offer is available, the final checkout display will show the discount that applies to your order according to the active promotion rules.

Always follow the care instructions provided with the item. In general, wash similar colors together, avoid harsh detergents, use gentle settings when appropriate, and store garments clean and fully dry.

Button shirts before washing when appropriate, avoid overloading the machine, remove items promptly, and hang or fold them carefully. For dress shirts, light steaming or careful ironing can help maintain a polished finish.

Use gentle care for knitwear and structured layers. Fold heavier sweaters instead of hanging them for long periods, avoid high heat, and allow jackets or coats to air out between wears when needed.